Privacy Policy
Last updated: 1 June 2025
1) Who we are
MoneyBudgie Ltd (trading as Custom 3D Photos) (“we”, “us”, “our”) is the controller of your personal data when you use our website and services.
• Company number: 05175888
• Registered address: Keepers Cottage, Hazells Hall, Everton Road, Sandy, Beds
• Email: contact@custom3dphotos.co.uk
This policy explains what we collect, why we collect it, how long we keep it, who we share it with, and your rights.
2) Who this policy applies to
Visitors to our website, people who create an account, and customers who use our services. Our services are not intended for children under 13 and we do not knowingly collect data from them. If you are under 18, you should have permission from a parent or guardian.
3) What we collect
We collect the minimum personal data needed to provide and support our service:
• Account & contact details: name, email address, password, and delivery/billing address.
• Uploaded content: the image(s) you upload and the resulting 3D image file we generate.
• Order & transaction details: order ID, purchase history, amounts, timestamps. (Your card data is handled by our payment provider; we do not store full card numbers on our systems.)
• Support & communications: messages you send us (e.g., email or web chat) and our responses.
• Technical data: IP address, device/browser type, and pages visited (used to keep the site secure and working).
4) Why we use your data (lawful bases)
| Purpose | Data used | Legal basis |
|---|---|---|
| Create and manage your account; let you upload images; host your image & corresponding 3D image output for 30 days; provide downloads. | Account details; uploaded images; generated output; technical data. | Contract — to provide the service you requested. |
| Process uploaded images. | Uploaded images. | Explicit consent — by uploading the image, you consent to us processing it for this purpose. |
| Take payment and manage orders/fulfilment (including delivery, if applicable). | Name, address, email, order details; payment status from our provider. | Contract; Legal obligation (tax/accounting). |
| Customer support, service notifications, and policy updates. | Contact details; communications. | Contract; Legitimate interests (to run our service). |
| Site security, troubleshooting, and performance. | Technical data/logs. | Legitimate interests (secure, reliable service). |
| Direct email marketing about our own similar products/services. | Name, email. | Consent (where required) or Legitimate interests with opt-out at any time. |
5) How long we keep your data (retention)
• Uploaded images & generated 3D outputs: stored for 30 days after creation so you can access and download them, then automatically deleted from our systems.
• Account data: kept while your account is active. If you delete your account, we remove or anonymise personal data unless we need to retain certain records.
• Order/finance records: retained for up to 6 years to meet UK tax and accounting requirements.
• Support communications & logs: retained only as long as needed for the purpose they were collected (e.g., to resolve your request and for service security).
6) Who we share data with
We do not sell your personal data. We share only what’s necessary with trusted providers who help us deliver the service, under contracts that protect your data:
• Hosting, storage, and IT/security providers (to run and secure our website/app).
• Payment provider (to process payments; they handle your card details directly).
• Manufacturing and delivery partners (if applicable to fulfil your order).
• Analytics and communications tools (to administer and improve the service; no unnecessary data).
• Law enforcement or regulators where required by law.
If we restructure, merge, or sell the business, your data may transfer to the new owner under the same protections.
7) International transfers
Some providers may be located outside the UK/EEA. Where we transfer data internationally, we use appropriate safeguards such as the UK Addendum to the EU Standard Contractual Clauses or other recognised mechanisms to ensure an adequate level of protection.
8) Security
We use appropriate technical and organisational measures to protect your data, including access controls, encryption in transit, and secure development and operational practices. We also limit access to personal data to staff and providers who need it to perform their roles.
9) Your choices & rights
You have the following rights under UK data protection law:
• Access your personal data;
• Rectify inaccurate or incomplete data;
• Erase your data in certain circumstances;
• Restrict or object to processing where applicable;
• Portability of data you provided to us, where technically feasible;
• Withdraw consent at any time (for processing based on consent, e.g., marketing).
We may need to verify your identity before acting on a request. We aim to respond within one month (or up to three months for complex requests, and we’ll tell you if that applies).
You also have the right to complain to the UK Information Commissioner’s Office (ICO), though we’d appreciate the chance to resolve your concern first.
10) Cookies and similar technologies
Our website uses a small number of cookies that are essential for it to work properly and securely — for example, to keep you logged in and to protect forms against misuse.
We do not use cookies for advertising, analytics, or tracking. If this changes in the future, we will update this policy and seek consent where required.
11) Contact us
Questions or requests about this policy or your data:
MoneyBudgie Ltd (trading as Custom 3D Photos)
Keepers Cottage, Hazells Hall, Everton Road, Sandy, Beds
Email: contact@custom3dphotos.co.uk
12) Changes to this policy
We may update this policy from time to time. If we make material changes, we’ll notify you by email or prominent notice on the website.